Last Summer, I took a Zoom call with meal delivery company HelloFresh's now-global chief operating officer, Dan Seidel, to talk about the brand's tangled logistics and grand ambitions.
HelloFresh already dominates the meal delivery world. Well over half the meal kits left on patios, doorsteps, and apartment lobbies by phalanxes of third-party last-mile carriers come from one of the German-founded meal company's expanding stable of brands: Green Chef, EveryPlate, Factor, and of course HelloFresh.
“Logistics” is not a sexy or exciting word. A lot of what Seidel talked about with me were jargon-heavy concepts like expanding weekly SKUs, agile supply chain practices, reducing process lead times, and minimizing substitutions. These days, there's also a bit of AI hocus-pocus.
Why do I bring this up? Because compared to what was on offer last year, the results of these big plans have been nothing short of astounding. Last July, most of HelloFresh's ambitions still felt theoretical. This year, they're quite real. My weekly menu from the HelloFresh meal kit this April contained nearly 500 recipes to choose from. Seasonal produce. Global spices. Chicken, beef, and pork from multi-generation meat producers in Texas or New Jersey.
I can add chicken thigh to my Gambian peanut stew, or swap it out for pork in my enchiladas. There are eight different kinds of enchiladas. Twelve distinct takes on ramen. Possibly too many salads. And I can get a box filled with any of those meals within four days of ordering it.
In a matter of months, HelloFresh has become the most expansive and flexible meal kit delivery service I've ever seen. And I've tested pretty much all of best meal kits there are. Logistics, it turns out, are actually pretty sexy. The new website interface has a couple problems here and there. The recipes still lie cheerfully about how long it takes to make each dish. But the breadth of recipes on offer each week would stun the Cheesecake Factory into silence.
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